Q:When will I receive a confirmation email?
A:Immediately after placing the order will send an automatic email for confirmation to your email, if you don't see it please go to spam and check. If you didn't receive you can contact us by email – Pe.axhelp@gmail.com.
Q:When will I receive my tracking number?
A:Tracking numbers will be given up to 7 days from the date of the order, the order processing ranges is 2-5 days.
Q:How can I track my order?
A:If you entered our site and you were unable to track on the 'Track my order' page, please contact us by email - Pe.axhelp@gmail.com.
Q:What are the materials of the clothes made of?
A:The clothes are made of 100% cotton or blended cotton. The explanation for each garment can be seen in product's description.
Q:Are the silicones safe to use?
A:Yes. Our silicones are made from 100% food-grade silicone. Our teethers require extra parental care when using. The child should be looked at while using and the parent needs to check the product's safety before using. The responsibility is on the parent or responsible adult.
Q:Do you offer cancellation, returns or exchanges?
A:Due to the nature of the products and how they are used, silicone products are not returnable or replaceable. Cancellations can be made up to 5 hours from the moment you placed an order.
For clothes, returns and exchanges are available. You can read more on returns in our Return Policy. Cancellations can be made up to 5 hours from the moment you placed an order.
Q:My item is damages
A: If you received a damaged item in the mail you have 24 hours to report damages. If the damage has been caused by us, your item will be refunded or replaced in 5-7 business days after you send it back to us, when reimbursement expenses will be on us. We will not replace or refund any damaged items by reasons outside of our control.
Size chart by ages:
MONTH'S ZISE |
AGE |
M3 |
0-3M |
M6 |
3-6M |
M9 |
6-9M |
M12 |
9-12M |
M18 |
12-18M |
M24 |
18-24M |
Washing instructions:
Our products are made of cotton or blended cotton. The products are delicate products and most of the fabrics are thin so it is very important to pay attention to this instructions:
- Rinse the products with a gentle rinse up to 30 degrees.
- Wash products with other products in the same colors.
- Products in dark colors should be washed separately and inverted.
It is recommended not to hang to dry in the sun